Privacy Policy – How Rummy Casino Keeps Your Information Safe

Rummy Casino (rummycasino.bet) is a trusted online gaming platform built for players in Bangladesh. Our Privacy Policy outlines the principles we follow in handling your personal information.

We are committed to protecting every piece of information you share with Rummy Casino with the utmost care. We never sell your data, share it with advertising networks, or use it for any purpose beyond what is necessary without your consent.

This Privacy Policy applies to:

• Applicable to users of the Rummy Casino website (rummycasino.bet)
• For Rummy Casino Mobile App Users
• For those who contact our support service
• For those who register or submit information through any channel

Rummy Casino collects the following types of information for registration and service delivery purposes. Each piece of data is collected for a specific reason.

We only collect information that is genuinely necessary to provide our services and meet legal obligations. Collecting excessive or irrelevant data goes against our policy.

Rummy Casino collects information in several ways — some you provide directly, and some is gathered automatically.

Directly Collected Information:

• When completing the registration form
• When submitting documents for KYC verification
• Payment information at the time of deposit or withdrawal
• When contacting customer support
• When participating in surveys or competitions

Automatically collected information:

• Website or app browsing data (via cookies)
• Login time, IP address & device information
• Gameplay session data and transaction logs
• Performance & Error Reporting

Rummy Casino uses your information solely for the purposes listed below. Each purpose is specific and directly related to the services provided to you.

• Account Management: To manage registration, login, password resets, and overall account security.
• Identity Verification: To complete age verification and the KYC process, as required by law.
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction records.
• Fraud Prevention: Detecting suspicious activity and keeping your account secure.
• Customer Support: To resolve your complaints and queries promptly and accurately.
• Responsible Gaming: Monitoring your gaming habits and providing assistance when needed.
• Platform improvement: To analyze user experience and improve service quality.
• Legal Compliance: To comply with applicable laws and directives from regulatory authorities.

Rummy Casino does not generally share your personal information with third parties. However, limited sharing may occur in the following circumstances:

• Payment Provider: Only the necessary payment details are shared with bKash, Nagad, and Rocket solely to complete transactions.
• Identity Verification Service: Identity-related information may be shared with approved third parties as part of the KYC process.
• Law Enforcement: Information may be disclosed to government authorities when required by court order or legal obligation.
• Technology Service Providers: Limited data is shared with trusted technology partners for cloud hosting and data security — they are equally bound by our Privacy Policy.

A contractual confidentiality agreement (NDA/DPA) is in place with every third party. They may only use your data for the designated purpose and nothing else.

Rummy Casino's website and app use cookies and similar technologies to enhance your browsing experience and maintain platform security.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and display settings.
• Analytics Cookies: To understand which parts of the platform are used most — using fully anonymized data.

You can manage non-essential cookies through your browser settings. However, disabling certain cookies may affect the proper functioning of some platform features.

Rummy Casino follows industry-standard technologies and processes to protect your personal data. Our security infrastructure provides protection across multiple layers.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with bank-grade 256-bit SSL encryption.
• Data Encryption: Sensitive stored data — including passwords and payment details — is hashed and encrypted.
• Two-Factor Authentication (2FA): OTP verification as an additional layer of security at login.
• Firewall & DDoS Protection: Advanced network protection against cyber attacks.
• Regular Security Audits: Regular testing by independent security experts.
• Restricted Access: Only authorized personnel are permitted to access the information they need.

As a Rummy Casino user, you have specific rights over your personal data. Contact our support team to exercise any of these rights.

To exercise any of the rights listed above support@rummycasino.bet Send us an email at the address provided. We will respond within 30 business days.

Rummy Casino does not retain your data longer than necessary. Specific retention periods are defined for each type of information.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

Rummy Casino strictly prohibits registration and gaming by anyone under the age of 18. Protecting minors' data is a key part of our Privacy Policy.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• If age cannot be verified through the KYC process, the account will be temporarily or permanently suspended.
• If any minor's data is found in our system, it will be deleted immediately.
• Parents with any concerns about their child's data are welcome to reach out to us directly.

Rummy Casino reserves the right to amend and update this Privacy Policy as needed. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered mobile number or email.
• Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

For any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us. Rummy Casino's dedicated privacy team is ready to resolve your matter promptly.

• Email: support@rummycasino.bet
• Response time: Usually within 24–48 hours
• Important Note: Full resolution within a maximum of 30 business days

We take every privacy-related complaint seriously and are committed to resolving it with full transparency.